Department of Governance Reforms

Brief Description about Department Work:

Department of Governance Reform

Work Order of DTC and DeGC

Following is the brief description of the important projects implemented in the district:

Punjab Wide Area Network (PAWAN) Project

The State Government has already established Punjab State Wide Area Network (PAWAN) vertical connectivity to act as an intra-government network with 16 Mbps connectivity from the State Hqrs to 22 District Hqrs and 2/4 Mbps from District Headquarter to Block Hqrs. 193 Point of Presence (PoPs) upto Block level has been connected to the PAWAN.

•   e-Sewa
• e-Sewa is the software that is used to deliver services in Sewa Kendras. The complete software has been developed in-house by the Software Cell established in the Punjab State e-Governance Society (PSeGS).
• The software is still in development stage in which services are being added regularly.
• URL: esewa.punjab.gov.in

• eoffice

The eOffice product aims to support governance by ushering in more effective and transparent inter and intra-government processes. The vision of e-Office is to achieve a simplified, responsive, effective and transparent working of all government offices. The Open Architecture on which eOffice has been built, makes it a reusable framework and a standard reusable product amenable to replication across the governments, at the central, state and district levels. The product brings together the independent functions and systems under a single framework. Presently eOffice is being implemented in all the districts of Punjab simultaneously.

• Video Conference

Video Conferencing Facility started in District Sri Muktsar Sahib  . This brings the decision makers and action takers together, face to face, wherever they are across the country and around the Globe. Experts from remote locations can interact with each other in real time interactive mode. By providing strong channels of visual, graphical and multimedia communication, video-conferencing opens new vistas of functioning of government and service delivery mechanism is enabled for various sectors of Indian economy.

Department of Governance Reforms also conducting the video conferencing sessions related with the RTI cases of  SICP (State Information Commission of Punjab).

For more details please visit PAWAN Punjab

• Public Grievance Redressal Portal

Grievance Redressal system is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime to State Departments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

1.For Citizen Login

2.For Department Login

3.Policy on Public Grievance Redressal 2020 The objective of the Policy on Public Grievance Redressal 2020 initiative in the State of Punjab is to bring all the line Departments of Punjab State on a single unified platform. Punjab Grievance Redressal System (PGRS) developed by DGR&PG where they can keep track of citizen grievances on one click.Citizens can now submit their grievances to the concerned government departments using following channelsThrough Web Portal – Visit connect.punjab.gov.in

Through m-Sewa app
Through Sewa Kendra – Visit Sewa Kendra
Through Call Center- Call unified state helpline no. 1100